Convenient Monitoring and Playback

• Outstanding desktop access lets you and your supervisors remotely playback, live monitor, and administer the system. Easily search for calls by date, time, duration, channel, agent, caller ID, DNIS, dialed number, ALI, call index number, reference text, CTI private data, and more.

Instant Recall Playback

• Save time and save lives by letting call takers and dispatchers quickly playback emergency calls that are difficult to hear, with just a click of the mouse.

Record-On-Demand

• It's easy for supervisors to start and stop recordings right from their desktop PC, or to tag calls with important information. This is ideal for personnel who do not require (or are prohibited from) full-time recording.

ANI/ALI Capture

• Audiolog's ANI/ALI integration captures the telephone number and location data for each 9-1-1 call, enabling convenient incident-based call retrieval & playback.

Network Attached Storage

• You gain maximum on-line storage flexibility with Audiolog's support for Network Attached Storage (NAS).

Multi-Channel Playback Mixer

• Accurately document a chain of events by simultaneously playing back up to 16 mixed channels, along with Mercom's talking time & date.

Trunked Radio

• Mercom's optimized trunked radio recorders are engineered to handle the highest PTT rates, and let you quickly and easily locate and replay incidents by talkgroup and radio ID. Through tightly-coupled integration with leading trunked radio systems, Mercom efficiently records and stores both trunked and conventional transmissions.

Notes and Call Tagging
• Call takers and administrators can tag calls and insert notes for easy retrieval and future searches.

Call Taker Evaluation & Reporting

• Mercom's Interaction Quality software lets you comply with all of the EMD standards, as well as other public safety standards.
Playback Audit Trail

• Records are kept for each time a call is accessed, indicating the person listening to the call, as well as the date and time.
Open Architecture

• Mercom's open-architecture design assures reliability, security and ease of use. Audiolog uses standard PC components, Microsoft Windows® 2000, and Microsoft SQL® Server 2000 database.


Audiolog Call Recording Server
Mercom's Audiolog™ Call Recording Server has been installed at thousands of public safety sites to reliably provide recording, storage, retrieval, and playback of important telephone and radio calls. Through Mercom's efficient use of industry-standard hardware and software platforms (Intel-based PC, with Microsoft Windows 2000, SQL Server 2000 and .NET) , Audiolog minimizes points of failure and reduces your acquisition and maintenance costs. Audiolog can be used stand-alone, or as a specialized server within your networked environment. With unparalleled flexibility and scalability, Audiolog works in any public safety scenario, and records from all types of digital and analog telephones, radio systems (trunked and conventional), all types of telephone lines & trunks, VoIP phones, and PC screens.

Key Benefits
Instant Access to Vital Information

• Audiolog enables you to keep large volumes of calls on-line, fully supporting your needs for long-term storage, including RAID5 and Network Attached Storage (NAS). Audiolog also offers archiving to DAT or DVD-RAM media. For additional convenience, recorded calls can be sent as e-mail attachments.

Convenient Remote Access

• Administrators and supervisors can easily live monitor and playback calls from the convenience of their desktop PC. Remote system administration and Audiolog's record-on-demand further empower your staff.

Security You Can Rely On

• Audiolog allows you to prevent unauthorized access to calls, through flexible assignment of each user's playback and monitoring rights (by channel, agent, and talkgroup) . The system also logs users' access, to help track unauthorized incidents or abuse.

Performance Evaluation

• Mercom's Interaction Quality software (MIQ), provides you with the tools you need to evaluate the performance of call takers and dispatchers in order to meet state and federal requirements.

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