|
|
 |
 |
Verint® Audiolog™ For Contact Centers
Audiolog™ is a powerful call recording, evaluation,
and archive solution designed to facilitate
compliance, reduce risk, increase process
efficiencies, and enhance customer service.
Architected specifically for contact centers, Audiolog offers highly
reliable full-time, on-demand, scheduled, and criteria-driven
recording. Rapid access to customer recordings expedites dispute
resolution and helps reduce liability and risk. Remote live monitoring
and playback let supervisors and managers keep track of contact
center activity from their desktop PCs. Flexible storage capabilities
allow large volumes of calls to be retained using industry-standard
storage technologies. And customizable evaluation forms,
powerful interactive assessment tools, and synchronized audio
and screens help increase supervisor productivity and enhance
agent performance.
Built on thousands of successful implementations, Audiolog helps
contact centers optimize quality of service and improve operational
effectiveness.
Verint.
Powering Actionable Intelligence.®
Verint Systems Inc. (NASDAQ: VRNT)
is a leading global provider of analytic
software-based solutions for security
and business intelligence. Verint
solutions help organizations make
sense of the vast voice, video, and
data available to them, transforming this
information into actionable intelligence
for better decisions and highly effective
performance.
Since 1994, Verint has been committed to
developing innovative solutions that help
global organizations achieve their most
important objectives. Today, organizations
in over 50 countries use Verint solutions
to enhance security, boost operational
efficiency, and fuel profitability.
|
 |
|
 |
 |
|
 |
|
A Comprehensive Recording Solution for Your Contact
Center’s Needs
Audiolog is a powerful interaction recording solution designed to address
the needs of contact centers.
Audiolog features a wide range of recording, archive, and playback
options to meet your contact center’s specific needs. Full-time, scheduled,
criteria-driven, and on-demand recording let you capture interactions and
data from PBX, ACD, Predictive Dialer, and CTI systems.
Recordings can be retained for as long as needed using NAS, RAID,
SAN, EMC Centera, Audiolog Centralized Archiving, or Audiolog Virtual
Media,™ which enables recordings and related information to be stored
using almost any third-party media. And recordings can be rapidly
retrieved using the browser-based Audiolog Interaction Review™ software
according to such significant criteria as date and time, caller ID, agent,
DNIS, or campaign.
With Audiolog, your contact center has the recordings it needs to improve
regulatory compliance, manage disputes, and operate more effectively.
|
|
|
 |
|
 |
|
A Powerful, Easy-to-Use Solution for
Recording, Evaluation, and Archive
Flexible recording
capabilities to address
your specific requirements
- Full-time, on-demand, scheduled, or criteria-driven recording: you
determine when to record, the number of calls to record, and the types
of calls and/or the groups to record
- Records digital and analog telephones, VoIP phones, and PC screens,
with full PBX/CTI integration
- Records screens while minimizing network usage and storage
requirements and without disrupting agents
Rapidly access recordings
to facilitate dispute
resolution and risk
management
- Remote live monitoring, retrieval, and playback from the desktop
- Centrally search for, access, and play back recordings via a Web
browser, with advanced query capabilities
- Search for calls by date, time, duration, channel, agent, caller ID,
DNIS, call index number, CTI private data, campaign, and more
- Superior recording availability with storage options that include
redundant hard drives, automatic archiving to DVD-RAM, and
support for NAS, SAN, RAID, and EMC Centera
Powerful QM capabilities
to enhance performance
and productivity
- Intuitive browser-based interface places call selection, playback,
evaluation, and scoring functions within easy reach
- Synchronized audio/screen playback
- Customizable forms that can be designed in minutes and accessed
online
- Comprehensive text and graphic reports with performance details,
summaries, and trends that enable supervisors to view KPIs against
set goals
Flexible, cost effective,
easy to use
- Open architecture and industry-standard technology for high
reliability and lower acquisition and maintenance costs
- Remote system configuration, management, and scheduling from the
desktop
|
|
|
|
|
|
|
|
DSS Corporation | 18311 W. Ten Mile Road, Suite
200 | Southfield, MI 48075
Telephone: 866.DSS.CORP | 888.305.3428
Fax: 248.569.6567
EMail: info@dss-corp.com
|
|
|
|
|
Online
Store
