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Verint® Audiolog™ MAX-PRO
The Verint® Audiolog™ call recording server has been installed at
thousands of call centers, finance, and public safety sites worldwide to
provide reliable recording, storage, retrieval, and playback of
important telephone and radio calls. Audiolog can significantly reduce
acquisition and maintenance costs through the efficient use of
commercial-off-the-shelf hardware and software platforms. Audiolog
can be used standalone or as a specialized server within your
networked environment.
Specifications
Note that all specifications are subject to change without notice.
Channel Capacity (Per Server)
- 8 to 120 analog channels (universal, tap, or terminating)
- 8 to 120 digital set-tap channels
- 4 to 60 Basic Rate ISDN and Mitel digital set-tap
- 24 to 240 T1 tap, ISDN-PRI tap or terminating channels
- 30 to 240 E1 tap, or ISDN-30 tap or E1 terminating channels (PCM30)
- 32 to 224 BT Megalink (PCM32) channels
- 8 to 40 digital set emulation channels
- 8 to 16 concurrent VOIP (no speech compression is supported on board)
Online Recording Storage
- 112,500 channel hours (G723.1 5.3kb/s speech codec) – 300GB HDD
- 160,000 channel hours (G723.1 5.3kb/s speech codec) – Optional 400GB HDD
- 200,000 channel hours (G723.1 5.3kb/s speech codec) – Optional 500GB HDD
- Other compression rates available
- Mirrored hot swap (RAID1)
Archive Storage Options
- Single or dual optical DVD-RAM drive
- DVD media (9.4GB double sided): 3750 channel hours (G723.1 5.3kb/s speech codec)
- Programmable archive media retention and protection
- Central Archive Storage (CAS)
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Audiolog provides the capabilities to:
- Capture and record telephone and/or radio communications with date and time stamps, as
well as other unique identifiers (based on availability) that allow users to easily retrieve
specific recordings to determine what was said by whom and to recreate a series of events
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- Store recordings on the system’s hard disk(s) for immediate online access
- Archive recordings onto removable DVD-RAM cartridges for long-term storage and playback
- Archive recordings to a Network Attached Storage device for long term storage and continual
online access to recordings, if desired
- Create and maintain a comprehensive catalog database of recordings
- Permit authorized users to easily search for and play back recordings
- Permit live monitoring of channel audio by authorized users
- Prevent unauthorized access, modification, monitoring, and playback, through the use of a
comprehensive security mechanism
- Create and maintain a library database of previously recorded DVD-RAM cartridges
- Permit authorized users to insert a previously recorded DVD-RAM cartridge and easily search
for recordings
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Network-Located Storage Options
- Network Attached Storage (NAS), EMC Centera, Audiolog Virtual Media (AVM). AVM supports
Veritas Backup Exec integration option.
Catalog and Library Databases
- Catalog database of all recordings
- Library database of all archive media cartridges
Playback Search Parameters
- Multi-parameter indexing and search capability: channel, date, time, duration, reference text,
memo contents, dialed number, calling number, agent name, agent ID, call index number,
user-specific database fields (actual parameters available depend on PBX, trader, or radio
system
Security
- Flexible application-level security with multiple (unlimited) Audiolog user profiles that control
permission for media eject, media format, playback by channel, playback by agent, channel
monitoring, agent monitoring, configuration, passwords, and shutdown
Compression (Recording Rates)
- 5.3Kbps (G.723.1), 8Kbps (G.729a), 13.3Kbps (GSM), 24Kbps (G.726 ADPCM), 64Kbps
(PCM), 128Kbps (linear) (Recording rate is freely assignable on a per channel basis). VOIP
recorder requires optional Compression Server software module installed on an external
Windows server PC for speech compression. Not all compression rates are available with every
input type.
Audio Characteristics (Analog Interface)
- Frequency response: 300 to 3400 Hz +/- 0.5dB
- Signal-to-noise ratio: >35dB referenced to -15dBm at 64 Kbps
AGC Characteristics
- Fully adjustable AGC attack, decay, target, threshold
Recording Activation Triggers
- VOX, hook-state detection, continuous, programmable DC voltage detection threshold for each
channel (for analog off-hook detection), CTI, or remote activation
Recording Termination
- Silence, hook-state detection, DTMF, CTI, remote, or SMDR (CDR)
Analog Interfaces
- Loop-start, ground-start and DID/DDI trunks, service observe and single-step conferencing
applications, analog PBX extensions, speakers, microphones, radio, handsets
Digital Set-Tap Interfaces
- Digital interface cards support tapping of PBX and ACD phones from manufacturers, including:
Alcatel, Aspect, Bosch (Tenovis), EADS, eON, Ericsson, Fujitsu, Inter-Tel, LG, Mitel, NEC,
Nortel, Panasonic, Philips, Rockwell, Samsung, Siemens, Tadiran and Toshiba.
- D-channel signaling capture and record activation/termination (check for PBX support)
Digital Trunk Passive Tap Interfaces
- High-impedance passive tap: interface supports the passive monitoring of T1, ISDN-PRI, E1,
or Euro-ISDN 30 trunks
- D-channel signaling protocols supported: CAS, NFAS, DASS2, Q.931 based ISDN variants,
including EuroISDN, QSIG
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DSS Corporation | 18311 W. Ten Mile Road, Suite
200 | Southfield, MI 48075
Telephone: 866.DSS.CORP | 888.305.3428
Fax: 248.569.6567
EMail: info@dss-corp.com
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