|
|
 |
 |
Verint® Audiolog™ For Public Safetty
Audiolog™ is a powerful call recording, retrieval,
and quality management solution for enhancing
the performance of emergency response, public
safety, and control room operations.
Designed for superior reliability in mission-critical environments,
Audiolog can record all calls with related data in virtually any
public safety situation.
Rapid, incident-based recording retrieval facilitates scenario
reconstruction and provides public safety professionals with
the information they need to act more effectively. Remote
live monitoring and playback let managers listen to multiple
channels or calls from their desktop PCs. Flexible storage
capabilities allow large volumes of calls and related data
to be retained using industry-standard storage technologies.
And interactive assessment tools facilitate compliance with
government mandates on call handling evaluation.
Built on thousands of successful implementations, Audiolog
helps 9-1-1 centers, emergency dispatch facilities, homeland
security agencies, transportation networks, correction
facilities, and other public safety organizations perform more
effectively.
Help Public Safety Organizations Work More Effectively
Audiolog captures telephone and radio interactions and can tag
them with pertinent CTI, ANI/ALI, ICCS, and other data, for a more
complete picture of public safety situations. Then Audiolog makes
recorded voice, screens, and data readily accessible to call handlers,
dispatchers, and supervisors for greater situational awareness and
fast, effective response.
Designed to perform consistently and dependably in the demanding
operations and dispatch center environments, Audiolog can capture
all calls in their entirety or can be set to record on demand when fulltime
recording is unnecessary or prohibited.
|
 |
|
 |
 |
|
 |
|
Comply with Government Requirements for Call Handling
Evaluation
Audiolog Interaction Quality™ is an easy-to-use software solution for
evaluating the performance of call takers and dispatchers. Featuring an
easy-to-use, browser-based interaction assessment tool for call playback and
scoring, Audiolog Interaction Quality facilitates compliance with government
regulations and industry standards and helps public safety organizations
improve operational efficiency and responsiveness.
Reliable, Available, Secure
Built on an open architecture, Audiolog uses standard PC components,
the Microsoft Windows platform, and the Microsoft SQL database. This
standards-based design promotes superior reliability and availability, costeffective
operation, and outstanding performance.
Audiolog is designed to secure recordings from unauthorized access. Each
user may be assigned playback and monitoring rights by channel, agent,
and talkgroup. Audiolog also provides a playback audit trail to help track
unauthorized incidents and abuse.
|
|
|
 |
|
 |
|
Fast, Effective Response to Urgent Situations
With Audiolog, authorized personnel can monitor interactions from their desktops in real time and retrieve
and play back contacts in just seconds. Instant recall playback lets call takers and dispatchers quickly
confirm details and review conversations that were difficult to hear or understand.
Recordings can be retrieved according to a wide variety of related criteria, from date and time to caller
ID, agent, DNIS, or ANI/ALI. Or staff can take an incident-based approach, reconstructing events and
scenarios by playing back multiple interactions simultaneously — all from a single workstation.
The Recordings Public Safety Professionals
Need, When They Need Them
Audiolog can retain large volumes of calls online
and archive contacts to DVD-RAM media and
network-based storage resources. These flexible
storage options provide public safety professionals
with ongoing access to interactions and data, so
that they can review or verify actions and assess
call handling performance over time.
|
|
|
|
|
|
|
|
DSS Corporation | 18311 W. Ten Mile Road, Suite
200 | Southfield, MI 48075
Telephone: 866.DSS.CORP | 888.305.3428
Fax: 248.569.6567
EMail: info@dss-corp.com
|
|
|
|
|
Online
Store
